Privacy Policy

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Privacy Policy

Respecting and protecting the privacy of our customers has always been vital to our business. This Privacy Policy describes how Bluemoon Technologies Limited. (together with its subsidiaries and affiliates “Bluemoon”, “us”, “we” or “our”) gathers and uses personal information about you when you communicate with us, when you visit Bluemoon’s websites or applications that link to this Privacy Policy (including usebluemoon.com, tothebluemoon.com, and any sites that are automatically redirected to them, collectively, the “Sites”); how we protect and share this information; and the rights you may have in relation to this information. Please read this Privacy Policy carefully, and consult our Terms of Service for more information about the general terms and conditions regarding your use of the Sites.

In the event that you have any questions or concerns about this Privacy Policy, or if you object to our uses of your personal information, please contact our privacy officer at info@tothebluemoon.com.

A. The Types of Information We Collect

When you visit and browse the Sites, you may provide us with information, and we will collect certain information automatically.

1. Information You Provide to Us

In order to access certain services provided via the Sites or to request certain information from Bluemoon Technologies via the Sites, you will be required to provide certain personal information. This ranges from the dates and destinations you search for, to contact details such as names, addresses and telephone numbers. You ​may also include such personal information when you contact our customer service team by telephone, email or live chat.

2. Information We Collect Automatically

We also collect information about you automatically.

We collect this information using cookies, which are small files that a website sends to your computer or device while you are viewing the website, or other technical methods to track visitor usage, including web beacons, which are small pieces of data that are embedded in images on the pages of a website.

We and other companies use cookies and web beacons for a variety of purposes. For instance, when you return to our Sites after logging in, cookies provide information to the Sites so that the Sites will remember who you are. We use web beacons and other technologies to analyze the traffic patterns on the Sites, such as the frequency with which our users visit various parts of the Sites.

3. Additional Information Collection Practices

The Sites may contain links to websites operated by third-parties, and your personal information may be collected by those third-parties when you use their websites.

Some of our third-party partners may ask you to provide personal information on their websites and may share such personal information with us, as governed by their respective privacy policies.

We will link the information that we collect automatically with the information you provide us, and we will combine the information we collect online with information we collect offline or that is collected by third-parties.

Depending on how you interact with our services, we may collect or process the following categories of personal data via the three different ways explained above.

Contact Information:

  • such as your name, address, email address, telephone number and other similar information.

Identification information:

  • such as a copy of your passport or other identity confirming documentation which may contain information like your name, address, gender, nationality and date of birth.

Payments information:

  • such as your credit or debit card number, expiry date and verification code when you book travel via our services.

Travel and Booking information:

  • such as your booking reference, booking history, passenger name record ("PNR"), identification or passport information and travel itinerary.

Demographic Information:

  • your age, gender, location and preferred language when you use our services.

Device and Location Information:

  • generic details from your device such as your IP address, type, make, model and operating system of your device;
  • specific location data based on GPS data from your mobile device (when you grant us access to this information via your device settings); and
  • non-specific location based on your IP address.

Usage and Profiling Information:

  • your Bluemoon search history and travel preferences;
  • how you've interacted with our services, including time you spend on our site and/or app and the pages, features or functionality you have accessed;
  • links you have clicked on to be redirected to or from our services, including the identity of the Travel Supplier you are redirecting to and the type of travel service you have selected; and
  • where you've redirected to a Travel Supplier's website or app for the purposes of completing a booking, we may collect information from that Travel Supplier about whether and what you went on to book with them.

Preferences Information:

  • selected preferences associated with your Bluemoon account including specific consents you have given or declined, email and push notification preferences and cookies containing your advertisement preferences.

Communications Information:

  • includes communications we receive from you such as feedback, help requests and queries via telephone, email and other electronic communication methods such as online chat, instant messaging or social media;
  • records of your telephone calls with us which we use for training, monitoring and quality purposes; and
  • metadata associated with those communications, such as time and date.

User Generated or Provided Content:

  • content you upload to our services including comments, photos, videos, recommendations, preferences and reviews and metadata such as the time and date associated with that content; and
  • any information you submit to us during the course of any correspondence you may have with us, such as signatures, photographs, opinions and, where you are applying for a job with Bluemoon, details of your employment history, salary and other similar information.

Social Media Information

  • email address is automatically collected by us from the third party social media platform you log in to Bluemoon from.

B. How We Use the Information We Collect

1. To perform contracts

We use information we collect about you primarily to: provide services to you in accordance with any contract with you, communicate with you, and manage and improve our services for you and our other stakeholders, as permitted by applicable laws. For example, where you select a Travel Supplier with who you would like to make a booking, we will facilitate the completion of that booking which may involve us collecting and transferring to that Travel Supplier all information required to enable the booking to be processed, including your contact details, passport or identification information, and payment details (if relevant). We may also contact you with messages, notifications or alerts that are necessary in order to deliver the services requested, such as booking confirmation emails or other essential communications and notifications about changes or updates to our services or to any of our policies.

2. For our legitimate interests

We may use information for any purpose if the information does not identify you and cannot be combined with other information accessible to us to identify you. We do this to improve or optimize our services and to otherwise protect or further our legitimate interests. This includes serious reasons like fraud prevention and security and also reasons that will help us to improve the Bluemoon experience for users and travellers. For example, we may prepare aggregated reports about how visitors tend to interact with the Sites for research about the use of the Sites and how the Sites could be improved, from which your interactions with the Sites cannot be singled out.

3. When we have your consent

We will obtain your consent for purposes such as sending you emails for services you have requested, direct marketing communications or recording feedback you may give to us. Where we process your personal data based only on your consent, you can withdraw this consent at any time either by using the functionality provided with the appropriate product feature, or by contacting us at info@Bluemoon.com.

C. How We Share the Information We Collect

1. In Connection with Third Party Offers

We may share information about you with third-parties when you engage in certain activities on the Sites that are sponsored by third-parties. For example, you may choose to purchase products or services offered by a third-party or elect to receive information or communications from a third-party. If you engage in such third-party offerings, we may share information (e.g., your e-mail address) with third-parties in association with the offerings.

2. Service Providers

If you are buying travel from a Travel Supplier within the Bluemoon platform, any personal data you submit as part of the booking process will be shared with the relevant Travel Supplier and any third party that Travel Supplier may use in order to enable the booking to be completed or amended (including, where necessary, for fraud-detection and identity verification purposes). In this scenario, we'll make sure that you get an opportunity to review the Travel Supplier's privacy policy and terms and conditions before you complete your purchase. We recommend that you carefully review these documents in order to understand how that Travel Supplier will use your information and who they will share it with.

3. Analytics Providers

We engage third-party analytics providers to help us understand how users engage with the Sites. These third-parties may use cookies and similar technologies to collect information about your use of the Sites as well as information about your use of other websites over time.

4. Additional Sharing Practices

From time to time we share your information with our affiliates and subsidiaries, or with our legal advisers, banks, auditors, securities brokers and other service providers in connection with the purposes described above. From time to time, we partner with other organisations or companies to provide co-sponsored or co-branded promotions, services, or events, and we will share your information with our co-sponsor(s) and partners to the extent necessary for the partnership to function. We may also share information about you to the extent reasonably necessary to proceed with the consideration, negotiation, or completion of a merger, reorganisation, or acquisition of our business, or a sale, liquidation, or transfer of some or all of our assets. Additionally, we reserve the right to share with third-parties information that does not identify you (and cannot be combined with other information accessible to us to identify you) for any purpose.

We do not sell your personal information and have not done so in the last 12 months from the effective date of this policy.

D. The Security Measures We Take to Safeguard Information

Your data is securely stored in data centres in the United Kingdom. Sometimes the countries that your data is transferred to, or stored in, may have different or less stringent, data protection and security standards than your own. However, subject to the local laws in these countries, we will provide the safeguards needed to protect your data regardless of location. We have implemented commercially reasonable technical, administrative, and physical security measures to protect the information that we collect or receive. From time to time, we review and consider updates for our security procedures. Please be aware that, despite our ongoing efforts, no security measures are perfect or impenetrable.

E. Updating Your Contact Information

You may update your contact information and/or modify your communication preferences by sending us an e-mail at info@tothebluemoon.com. Additionally, we may provide tools on the Sites that facilitate such updates or modifications.

F. Children’s Information

The Sites are intended for use by those over 16, and minors under the age of 13 may not use the Sites.

G. Your Choices and Rights

You have the right to ask us for a copy of your personal data; to correct, delete or restrict processing of your personal data; and to obtain the personal data you have provided to us in a structured, machine readable format. In addition, you can object to the processing of your personal data in some circumstances (in particular, where we don't have to process the data to meet a contractual or other legal requirement, or where we are using your personal data for the purposes of direct marketing). Where we have asked for your consent, you may withdraw consent at any time. If you ask to withdraw your consent to Bluemoon processing your data, this will not affect any processing which has already taken place at that time.

These rights may be limited, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law or have compelling legitimate interests to keep. If you have unresolved concerns, you have the right to complain to a data protection authority.

If you no longer wish to receive marketing materials from us, you can let us know by clicking here or contacting us at info@tothebluemoon.com or using other unsubscribe features that we provide in our marketing communications. Subject to local law, you may have certain additional rights regarding your personal information.

H. Shine the Light Disclosures

If you are a California resident, you have the right to request certain information from us regarding the manner in which we share with third-parties certain categories of information that identifies you for the third-parties’ direct marketing purposes. If you wish to exercise this right, please email us at info@Bluemoon.com.

I. Where Is Information Processed?

We process information collected via the Sites in and subject to the laws of England and Wales. Your data is securely stored in data centres in the United Kingdom. These data centres are provided and supported by third parties acting under our instruction. Sometimes the countries that your data is transferred to, or stored in, may have different or less stringent, data protection and security standards than your own.

J. How Long Is Information Retained?

We retain your personal information for as long as we have a relationship with you and for a period after our relationship with you has ended.

K. CCPA Categories of Personal Information Collected

The CCPA requires us to provide additional information about the personal information we collect with reference to specific categories of information. For additional information about our sources of personal data, how we use personal data, and how we disclose personal data, refer to Sections A-C above.

L. Amendments to this Privacy Policy

We may change this Privacy Policy from time to time. Should we do so, we will post the changes to this page. We suggest that you periodically consult this Privacy Policy to review any changes. Your continued use of the Sites after the effective date of any modification to the Privacy Policy will be deemed to be your agreement to the changed terms.

M. How to Contact Us

If you have any questions regarding this policy or our privacy or data protection practices, please feel free to contact us at info@tothebluemoon.com.

This policy was last updated on 8 March 2023.

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